Updated: Nov 27, 2020
When it comes to surprises in life, plumbing emergencies rank about as high as getting stuck with a flat tyre in the middle of nowhere in summer. Whether it’s a burst pipe, geyser trouble, backed up sewer or any other plumbing related issue, it’s an extreme inconvenience that disrupts your everyday routine – and one that you surely want to have corrected as soon as possible. In a panic and the need for the quickest fix available, you may be tempted to go with the first number or name that appears when you do an online or registry search for an emergency plumber.
Relief may come quicker, but you might find yourself having the very same issues days or weeks later. If you’re not careful, you’ll have to go through the entire repair process again, costing you even more time and money.
To avoid falling into this trap, we’ve compiled a few easy tips to ensure you will receive quality service from the Lakewood emergency plumber you contact.
Check Their History
It’s always a good idea to go to someone who has been highly recommended or to do a quick background check online to see how their customer service has been in the past. You can do this by viewing their Facebook page or by searching their name, followed by “reviews”.
Get All The Necessary Information
Be sure to ask them about pricing, after service warranties and customer satisfaction, as well as what is and is not included in their basic call out and service rates. While rates vary, you can typically expect a set call-out fee, followed by an inspection and the costs for whatever time and materials are required to fix the problem.
First Impression Of Customer Service
Emergencies don’t adhere to our nine to five schedules. A water pipe could burst just as quickly at 3 am as 3 pm, which means you need to have someone on call who will deliver consistently, despite the hour. What may be considered as unacceptable timing for other service providers is considered entirely normal for plumbers, so be sure to check how the plumber responds to your call.
If you’re left with an unanswered call or had to try several times before getting hold of them, it’s probably an indicator of what to expect the next time you deal with them. The same goes for their overall attitude, as you’re undoubtedly looking for someone to support and reassure you with friendly and efficient service.
For all your Lakeside emergency plumber needs, we’re always ready to assist and provide swift, professional service. Contact us today!
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